Late Payments
Our late payment policies for past due accounts, suspended accounts, and permanent resource deletion.
Why can't I find my app even after paying my past due balance?
Last verified 18 Mar 2026
If your account has an unpaid past due balance for a prolonged time, we suspend your account. If your account remains suspended because of an unpaid past due balance for additional time, we permanently destroy all resources on the account.
You can pay your past due balance after this point to restore access to your account, but we cannot recover any destroyed resources.
You can contact support to request the app spec for deleted apps to recreate the app with the same configuration.
Related Topics
How do I fix the error "Record is managed by an App on this account, and cannot be deleted"?
Use the app’s Settings tab to remove domains associated with App Platform apps.
Why do I get the error “JavaScript heap out of memory” during deployment?
Increase the heap memory by setting the environment variable NODE_OPTIONS=–max-old-space-size=4096.
How do I fix a "permission denied for schema public" error in my dev database?
Delete the existing dev database and create a new one. Then make sure that the app deployment completes successfully.